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Apple Music Item Not Available? Fixed!

"The songs on Apple Music app grayed out on and I can't play them. What's the problem with that and are there any ways to fix it?"

Somebody have encountered the problem that Apple Music item is not available suddenly. What happened? Actually, it's a sync problem. Maybe the file is missing on your computer (but still listed on iTunes and you synced it) or maybe the file is corrupt or modified in some way that makes it unreadable on iTunes/iPhone. According to this situation, this article will provide you with some tips.

Apple Music Item Not Available

Part 1 How to Fix Grayed Out Songs on Apple Music

Solution 1. Restart your iPhone.

Press and hold the on/off button for 4 seconds, you can see a window with "Slide to Power Off" slider on it, slide it. Then turn on iPhone again by pressing the same button until you see Apple logo.

Solution 2. Resync

Ensure that all of the music is in your iTunes library. On the music tab, use the "Sync Music" button after unchecking every playlist, artist, album, and genre. After syncing your device (which will erase all music from your device), reselect your playlists, artists etc. and re-sync again.

Solution 3. Backup and Restore

Another method takes a long time but it's a far better way to fix the problem.

  • First, backup all your songs (or if you think they're safe in the folders, skip this step).

  • Remove all data from iTunes library and sync it with your iPhone. (All songs from your iPhone will be removed)

  • Now, add all your music folders to iTunes so it starts creating the libraries.

  • Then, reboot your iPhone and then sync it with iTunes. All the new music should be on iPhone now.

  • In most cases, this will solve your grayed out song issues.

Method 2 Tip for Fixing Apple Music Item Not Available Forever

Try 3 solutions above and check they work. Another way to avoid this situation forever is to save Apple Music playlist to the local document. This way involves Apple FairPlay DRM removal.Apple Music Converter is a well-designed program to convert Apple Music to MP3 format. After the conversion, the Apple Music item will be compatible with your device. You won't meet the unavailable problem again. Follow the guide step by step and you can make Apple Music item available.

Step 1. Install and Add Files to the Program

Install Apple Music Converter on your PC. It's not necessary to add Apple Music playlist to the program manually when you launch the program, it will automatically sync.

Lanuch Apple Music Converter

Step 2. Select MP3 as Output Format

First, please choose Apple Music songs you want to convert from the main interface. Then click "Output settings" > "Output Format" > select "MP3" as Output Format.

Set MP3 as Output Format

Step 3. Set Preference

Click on "Options" button at the top menu, then you can set conversion speed, rename files and keep Metadata tags of MP3 and M4A file.

If you have no need for conversion settings, skip this and directly move to the last step.

Set Preference

Step 4  Start Conversion

Before you press "Convert" button at the top, go to select "Output Folder" at the bottom of interface. Then, you can continue to start converting Apple Music songs to MP3. The whole process will be finished in short time.

Start Apple Music Conversion


Apple Music Converter is your good helper to convert Apple Music to MP3. You can fix Apple Music item not available problem and enjoy music songs freely.

    Solve Apple Music Item Not Available

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